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Customer Service

 

Contact Us

FAQ

Do I have to register for an account to place an order?
No. We do not require customers to register for an account to place an order.

When will be my order shipped?
Orders placed during weekday hours will be shipped within 24 hours.
Orders placed during weekend/holiday hours will be shipped the following business day.

How will I know when my order has been shipped?

Feel free to contact us at hello@miesai.com and we will send an email confirming the shipment and tracking information.

How long does the delivery typically take?

We ship all our packages via Latvian Postal Service. Orders are prepared within 1 day for shipping and will be at your home in:

  • 2-4 days (Latvia)
  • 5-7 days (Europe)
  • 7-10 days (Rest of the world)

How do I exchange an item or return a purchase?
You may return any unused items purchased within 30 days for a refund or exchange it. You are welcome at our office on Gertrudes iela 121-1, LV-1009, Riga, Latvia.

Where do you manufacture your goods?
We manufacture all of our lines in Latvia. We are deeply committed to ethical manufacturing practices. Manufacturing locally helps us to ensure the quality of our line and it supports our local economy. It is always nice to know by name the people who share their professional know-how and help us to make the best.

How do I learn about special offers and new product releases?
Occasionally we offer special discounts on certain items. To receive notifications of sales, offers and new products please subscribe to our email list.
We promise not to bombard you with marketing emails.

Do you accept wholesale orders?
Yes. We are happy to collaborate with new parnters. Please, contact us at hello@miesai.com